FAQs

1. How can I contact you?

You can contact us by sending an email to kitcarsanctioned@gmail.com. We aim to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We work with trusted suppliers from around the world to ensure the best quality and variety for our customers.

3. Can I get a refund?

Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please make sure the item is in the same condition as you received it, with tags and in its original packaging. Contact us at kitcarsanctioned@gmail.com to initiate the return process.

4. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and will be credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

5. What should I do if I receive a defective or damaged item?

If you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and make it right. Please inspect your order upon delivery and notify us within a reasonable time frame to ensure prompt resolution.

6. Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary depending on the destination. Please contact us for more information regarding international shipping options.

7. Can I track my order?

Yes, once your order is shipped, we will provide you with a tracking number. You can use this tracking number to track the progress of your shipment online. Please note that tracking information may take some time to update, so we appreciate your patience.

8. What payment methods do you accept?

We accept payment through major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay with PayPal for added convenience and security.

9. Are your products covered by a warranty?

Yes, our products are covered by a manufacturer's warranty. The duration and terms of the warranty may vary depending on the product. Please refer to the product description or contact us for more information regarding specific warranty details.

10. How long does shipping take?

Shipping times may vary depending on the product and destination. On average, orders are processed and shipped within 1-3 business days. Delivery times typically range from 7-20 business days, depending on the location. Please note that these are estimated times and delays may occur due to unforeseen circumstances such as customs clearance or high demand.